Effective Date: August 15, 2026 Primary Storefront: webkitbd.store | Domain: webkitbd.com Official WhatsApp Support: +880 1864 824246 At Webkit BD, we provide independent international subscription procurement and purchase assistance for customers in Bangladesh. We act on your behalf to complete digital subscription transactions using supported payment methods. Because we facilitate digital services and intangible goods, our return and refund policies differ from those governing physical merchandise. Please review the terms below before placing an order through our Facebook Shop, website, or WhatsApp sales channel. 1. Return Policy (Digital & Intangible Services) No Physical Returns: We do not sell or ship physical products. All fulfilled orders involve digital tool access, software licenses, or subscription activations. Therefore, physical returns and return shipping do not apply. Order Delivery: All orders are delivered electronically via WhatsApp, email, or direct activation according to the agreed-upon procurement instructions. 2. Cancellation & Pre-Fulfilment Refunds You are eligible for a 100% full refund in the following circumstances: Cancellation Prior to Procurement: If you request cancellation via WhatsApp before our team initiates or completes the payment to the third-party provider. Inability to Procure: If Webkit BD is unable to successfully procure your requested subscription due to technical issues, provider restrictions, or payment processing limitations. Out of Stock / Unavailable Tier: If the specific subscription tier or duration you requested is temporarily unavailable and you do not wish to wait or choose an alternative plan. 3. Post-Fulfilment Refund Policy Once a third-party subscription has been successfully purchased, activated, or delivered to your account: Non-Refundable Once Activated: Because funds are disbursed directly to international third-party software providers on your behalf, completed procurements are generally non-refundable and non-exchangeable once the subscription period begins. Third-Party Provider Policy: Webkit BD is an independent facilitator, not the underlying software provider. We do not control provider-side refund policies. If the third-party provider independently issues an official refund back to our payment instrument due to a valid service cancellation, we will pass that refund through to you, minus any non-refundable transaction or administrative fees. 4. Replacement & Issue Resolution (Procurement Guarantee) We stand behind our facilitation service. If you experience an issue upon initial delivery: Activation Failure: If the subscription details provided do not work upon initial delivery due to a facilitation error on our part, we will troubleshoot and rectify the access within 24 hours. Unresolved Technical Discrepancy: If we cannot provide the agreed subscription or a working replacement within 24 to 48 hours of receiving your notice, you will receive a full refund. 5. Non-Refundable Circumstances Refunds will not be granted under the following conditions: Change of Mind: Deciding you no longer need the tool after the subscription has already been purchased and activated. Incorrect Information Provided: Submitting an incorrect email, username, or account detail that results in the subscription being applied to the wrong destination. User Violation of Third-Party Terms: Account suspension, termination, or limitation by the third-party provider due to the user violating the third-party service’s Terms of Service, Acceptable Use Policy, or community guidelines. Third-Party Feature Changes or Outages: Platform downtime, feature deprecation, UI changes, or service interruptions caused by the original software provider (e.g., OpenAI, Google, Canva). 6. Refund Processing Time & Payment Method Method: All approved refunds are issued directly to the original local payment method used (bKash, Nagad, Rocket, or Bank Transfer). Processing Time: Once approved, refunds are initiated within 24 to 72 business hours. Proof of Refund: A transaction confirmation screenshot or transaction ID (TrxID) will be shared directly with you via WhatsApp upon completion. 7. How to Request a Refund or Support To initiate a cancellation, report an issue, or request a refund: Send a message to our official WhatsApp Support Line: +880 1864 824246 Provide your: Order ID / SKU Phone Number / Name used during ordering Proof of local payment (TrxID / Screenshot) Clear description or screenshot of the issue Our procurement team will review your request and respond within standard business hours. 8. Disclaimer Webkit BD is an independent subscription procurement facilitator. We are not affiliated with, authorized by, sponsored by, or endorsed by any third-party software company or platform. All trademarks and brand names are the property of their respective owners and are used strictly for identification purposes.